The NCMS Plan is pleased to offer telehealth services from MDLIVE effective with renewals beginning January 2018. MDLIVE is a convenient, cost-effective care option for your covered members’ minor health issues. MDLIVE is a standard benefit with all of our health products.

MDLIVE’s doctors can diagnose symptoms, prescribe non-narcotic medication and send e-prescriptions right to the patient’s pharmacy of choice. MDLIVE offers virtual care 24 hours a day, 365 days a year by secure online video. No appointment is necessary, and it takes just minutes to connect with an MDLIVE doctor.

Employees pay for an MDLIVE video consult the same as a visit with their primary doctor. For plans with a copay, they’ll pay the usual copay for a doctor’s visit. For plans with deductible and coinsurance, they’ll pay no more than $45. It’s also a qualified expense for HSAs, HRAs and FSAs.

MDLIVE is a HIPAA- and PHI-compliant solution that uses secure video via computer, tablet or mobile app. Employees gain easy access to U.S. board-certified doctors licensed to practice in the state. Specialties range from primary care and internal medicine to pediatrics and family medicine — so they can treat many different non-emergency health problems.

Three ways to activate MDLIVE:

1. Download the MDLIVE app on your smartphone or tablet.
2. Go to and click “Activate Now”
3. Call 888-657-9982

At activation, when prompted for Employer, Insurance Provider or Organization, members should respond with “NCMS Plan”. Members will not be able to activate or use MDLIVE until after your practice’s renewal effective date in 2018 and the new benefit period has begun.

Download a flyer to share with your enrolled employees.

Download an e-mail to share with your enrolled employees.

Questions about MDLIVE?

Please contact your NCMS Plan representative or call (800) 662-7917.